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Whether you have questions about a treadmill, smith machine, or golf simulator, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
If your equipment does not meet your expectations, contact our team to start a return. We recommend reviewing the product listing for specific return eligibility and timeframes before placing your order.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis depending on product availability. Reach out to our team with your order details and the model you are interested in, and we will walk you through the process.
What should I consider when choosing a treadmill or smith machine?
Think about the available space in your home gym, your training goals, and any weight capacity requirements. Our product pages include detailed specs and dimensions to help you compare options.
Do your basketball hoops and golf simulators require professional installation?
Installation requirements vary by product. Each listing includes setup details and hardware information. If you need guidance, our support team can point you toward helpful resources.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our support team aims to answer every inquiry within one business day.
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Free Continental Shipping
Owned and operated by High Tier Living, we offer free shipping on most orders within the Continental U.S.
Hassle-Free Returns
Not the right fit for your home gym? Our team will guide you through a straightforward return process.
